Ottawa Osteopathy & Sports Therapy is pleased to offer direct billing to many insurance companies, for Osteopathy and Physiotherapy services. Once you provide us with your extended insurance/benefits information*, we will be able to submit your treatment fees directly to the insurance company for reimbursement – saving you time and reducing your out-of-pocket expenses! There may be a remaining amount you will need to pay, depending on your individual insurance coverage. We will provide you with a receipt for the remaining amount paid.
Please be aware that we can’t guarantee direct billing at every appointment due to issues outside of our control (issues with individual benefits plans, incorrect/outdated insurance information, technical problems with the claim submission software, etc.). If any issues arise, you will need to contact your insurance company for further instructions or information. Our administrators cannot help you with issues related to your insurance plan. In the event that direct billing claim submission is unsuccessful, you will need to pay the full amount of the appointment, at the time of the appointment.
*Information required in order to facilitate direct billing:
- Insurance company name
- Plan, Policy or Group number
- ID, Member, or Certificate number
- Name and birthdate of the insured (if you are insured under a spouse’s or parent’s plan)
- In some cases, we may also need to know the specific injury you are coming in for
Please note: Unfortunately we are unable to provide coordination of benefits (billing to two different insurance plans/companies at one time).
Insurance Companies we are able to direct bill to:
Please note: At this time, we cannot bill directly to Sunlife, Greenshield, and/or Empire Life insurance companies.
Frequently Asked Questions
Credit Card Required for All Appointments
Ottawa Osteopathy & Sports Therapy now requires credit card information for all appointments booked online. Your card won’t be charged at the time of booking. Card details are immediately encrypted, stored securely and are not visible by our staff. Missed appointments and/or cancellations within 24 hours of the appointment time are subject to a charge of 50% of the service fee. Also, you’ll always be able to see your invoices through the Client Portal, which you can access here: https://oost-cp.clinicmaster.com/landing
Note: Blue Cross members (CAF, VAC, RCMP) are still required to enter a card; however, your card will not be charged. Appointments will continue to be processed as previous (provided there is a valid pre-authorization in place).
How We Protect Your Credit Card Info.
Your financial information is just as important as your personal and health care information. We follow all federal and provincial requirements for safeguarding your credit card information.
• Your credit card number, expiry date and CSC/CVC number on the back of the card all become encrypted immediately.
• This encrypted file is saved on a secure server.
• Our staff can only ever see the last 4 digits of your 16 digit card.
VISA and MASTERCARD Canada Have Zero Liability Policies.
If the charge is fraudulent, you don’t pay. Its that simple. You can read their policies here:
https://www.visa.ca/en_CA/pay-with-visa/security.html#2
https://www.mastercard.ca/en-ca/vision/who-we-are/terms-of-use/zero-liability-terms-conditions.html
Canadian Federal Law Protects You.
Did you know that you are protected by Canadian Federal Law against fraudulent charges on your VISA and Mastercard accounts? The maximum liability any card holder can be held responsible for is $50.
Read the Financial Consumer Agency of Canada details here:
https://www.canada.ca/en/financial-consumer-agency/services/rights-responsibilities/protection-unauthorized-transactions.html
Why Is Using a Credit Card Safer Than Using a Debit Card?
If your credit card gets used for a fraudulent purchase, the money never leaves your bank account. It gets reported and the charge is removed from your credit card account. If a debit card is used fraudulently, the money leaves your bank account immediately and it’s a longer process to get refunded.
We’re Real People Operating a Locally Owned Business.
If you ever need to contact us, you can email us, call us or even come to the clinic. We work hard at keeping your personal, health and financial information safe. We’re good at what we do.
Ready To Book Your Appointment?
Let’s get you that appointment you’re looking for. Click here to book in:
https://oost-cp.clinicmaster.com/landing
Arriving at the Clinic / Before your Appointment
- Masking is currently optional for all clinic staff, practitioners, and patients attending an appointment. If you do not have a mask and would like to wear one for your appointment, we will provide you one at reception. If you would like to have your practitioner wear a mask, please let us know by email, phone, or when in for your appointment. Anyone with presenting with symptoms on the day of their appointment will either be asked to wear a mask or reschedule. f you have questions about attending your appointment due to illness, please reach out by email prior to your appointment, or call us at (613) 521-3222.
- Contactless payment is available and we will send you your receipt by email. We can also process payment using credit card, debit card, etc. if that is preferred.
- Upon entering the clinic, we recommend using one of our hand sanitizers. There are bottles of hand sanitizer throughout the reception.
During and After your Appointment
- Your health care practitioner will have thoroughly cleaned and sanitized all contact surfaces, counter tops, treatment tables, stools, etc that you may come into contact with. They will also be wearing a face mask, if requested.
- A True HEPA (High Efficiency Particulate Air) Filter will remain in operation during the length of your appoinmtment. These filters operate constantly in all areas of the clinic including the reception and gym.
- We take your health seriously. Our staff have followed the most up-to-date research and guidance on minimizing transmission risk for COVID-19. If you would like to better understand the COVID-19 virus and learn how to keep yourself safe, please visit the Ottawa Public Health or Health Canada websites.
Paying for Your Appointment and Booking Follow-Up Appointments
- If you prefer, payment for the appointment can be sent by Interac e-transfer at the time of your appointment. You can send an e-transfer to which is a registered auto deposit account for our clinic. You’ll receive immediate confirmation of receipt of funds without the need for a security question.
- We also accept Visa, MasterCard and Interac/Debit, and are happy to keep an encrypted credit card number on your file to facilitate contactless payment.
- The appointment fee associated with the appointment you are booked for can be found in the online booking portal. You can book follow-up appointments, cancel appointments, upload forms/documents (imaging, reports etc.), and see your billing in this same online booking portal. Your therapist/health care practitioner will discuss with you the most appropriate time interval in which to follow up.
- You’ll receive your receipt by email after your appointment.
IMPORTANT:
As of September 2020, Canada Revenue Agency has added Osteopathy as a taxable service within federal taxation laws. Effective Monday September 28, in accordance with federal law, an additional 13% Harmonized Sales Tax (HST) will be applied to all of our osteopathy fees.
The new fees (taxes now included) will be as follows:
Osteopathy
60 minutes: $147
45 minutes: $119
30 minutes: $90
Osteopathy with Richard
60 minutes: $170
45 minutes: $130
30 minutes: $90
Please note: These new fees also apply to Athletic Therapy with Shauna Ironside & Richard Gregory, and Kinesiology with Richard Gregory.
For more information on the HST service classification and related CRA law, click here: https://www.canada.ca/en/revenue-agency/services/forms-publications/publications/news108/news108-excise-gst-hst-news-no-108-august-2020.html#_Toc46924574
Click Here to learn more about TeleRehab!
You've booked a TeleRehab appointment. Great! What happens now?
Before your appointment
- Please download this intake and consent form: (PDF), complete it and email it to your practitioner prior to your first Telerehab appointment.Click here to email Sara, Click here to email Neil, Click here to email Pauline, Click here to email Richard, Click here to email David.
- Ensure you have an up-to-date emergency contact should something happen to you during your session.
- Make sure you're connected to a strong Internet connection and access to a webcam and microphone through a desktop or laptop computer, tablet, or smartphone. You can use a Chrome, Firefox or Safari browser, and it works on both Android or iPhone. We also recommend that you update your Internet browser if this hasn’t been done in a while. PLEASE NOTE: The TeleRehab platform works BEST when using the Chrome browser on a PC or Android phone, and the Safari browser on a Macbook 11 or newer, or iPhone.
- Be sure that your device and/or your phone batteries are fully charged, or plugged in if needed.
- Test your video camera and microphone to make sure they’re working. Consider making a Zoom Test call or FaceTime a friend if you want to check this. (note: we will not be using either of these applications as they’re not secure.)
- Try to set up in a relatively quiet, private and clear space (approx. 4’x4’ area) around you to move and exercise. Think about where and how your device will sit or be supported to allow for the best view and interaction through video. Don’t stress too much about it. Most setups work fine.
- Have any exercise or therapy equipment that you may need for your session close by. This could be exercise bands, weights, balls, rollers, yoga mats, yoga props, a chair, etc. If you don’t have any of these things, don’t worry! We can get creative with common items you have in your house like a hard water bottle, soup cans, tennis ball, etc.
- Please wear shorts and a tank top/sports bra, or form-fitting clothing (for us to be able to more easily assess your movement).
- Please have an alternative way to communicate (telephone) at the ready in case there is a disconnection.
At the time of your appointment
- Ensure that you’re logged in to the same email account that you used to book the appointment. Please be logged in and prepared at least 10-15 minutes in advance.
- There is no additional software or app that is needed. No downloads required!
- Prior to your actual appointment time, you’ll receive the Telerehab portal invitation in your email inbox (check your junk and spam folders if you don’t see it).
- There will be a “JOIN NOW” link which will connect you to the video session automatically when you click it.
- Then, voila! You’re connected and investing in your health!
Paying for your appointment
- Payment for all TeleRehab appointments must be completed in advance by sending an e-transfer before the appointment. The e-transfer email address is listed at the bottom of the intake and consent form. It is an auto-deposit email address, so there is no need to create a password.
- When sending the e-transfer, you must include the names of both the practitioner and the person receiving the TeleRehab session in the “MESSAGE” section.
- You are expected to complete the intake forms as well as the e-transfer payment in advance of your appointment.
- The fees for TeleRehab appointments are listed on the online booking portal, within the service description.
- After the appointment has been completed, you will receive a detailed receipt by email for the Telerehab service. It may take up to 2 business days to receive this email. If, after 2 business day, you have not received a receipt, please let us know.
